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“Indiana will Soar with No Boundaries”Indiana Council Newsletter September 2007
I have discovered the Internet! Of course I have been using it for online rating for my Insurance Companies, email for communication and I am sure most of you know I met my Husband on the Internet. My new discovery is online banking, bill paying and buying stuff. I thought that this is just too cool, no more sitting and writing checks and balancing the old checkbook by hand, or going to the mall to shop! What I failed to realize was that every time I give out my Social Security number, use my debit or credit card I am exposing my personal finances out on the Internet. Just because they tell you the site is secure doesn’t mean that some scoundrel out there hasn’t already figured a way to hack into the system. I read an article the other day that reported that some 27,000 people are having their identities stolen EVERY DAY!!! We need to be our own watchdogs and take precautions to protect ourselves from identity thieves. My assistant Deb Craig (bless her heart!) has given us some pretty cool tools to do just that. Cyber Crime is out there; don’t be caught with your bare hiney shining!
Sincerely;
Indiana Council Director
Leticia A Scott
% Center Insurance Agency
3208 S 7th Street
Terre Haute In 47802
812-232-8070
812-232-8243 Fax
812-249-8071 Cell
800-933-4437 Office
tish9aca4aca1centerinsuranceins.com
centerinsurance9aca4aca1yahoo.com
lmil9aca4aca1hotmail.com
Let me know what YOU need from ME!!
Thanks!
Tish
CONGRATULATIONS TO ONE OF OUR OWN!!!!
1st Source’s Chiaro wins top award in Indiana
The National Alliance for Insurance Education & Research announced that Kay Chiaro, an insurance agent at 1st Source Insurance, member of SBMIW is the 2007 Outstanding Customer Service Representative (CSR) of the Year for the state of Indiana.
To qualify for this top state honor, Chiaro demonstrated exceptional service and professionalism within the insurance community. In her capacity as an agent with 1st Source Insurance in Mishawaka, Chiaro is responsible for creating, servicing and maintaining insurance policies. A Walkerton native, Chiaro has worked with 1st Source for over 17 years.
“Kay Chiaro was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year award,” stated Dr. William T. Hold, President of The National Alliance. “She represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
An essay Chiaro authored on customer service within the insurance industry will be published in the August issue of Focus, an insurance magazine.
1st Source Corporation, parent company of 1st Source Bank, has assets of $4.5 billion, and has distinguished itself with innovative products and highly personalized service. Its stock is publicly traded in the Global Select Market system on NASDAQ under “SRCE.” With over 80 banking centers in 17 counties,
1st Source Corporation is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. Since 1863, 1st Source has been committed to the success of the communities it serves.
URGENT
Council Director Visit
Please contact Tish to set up your Council Director Visit for the 2007-2008 term.
NAIW SITES
http://www.naiw.org/
http://www.naiwreg4.com/
http://www.insurewabashvalley.com
Please send me your website address!
SITES of INTEREST
http://marshaegan.com
http://www.thecolorcode.com/
Cyber Crime Prevention
Computers and the Internet have their drawbacks ranging from fears resulting from a lack of human contact to the inability to protect our children from the outside world. Cyber Crime is becoming increasingly prevalent. Cyber thieves attempt to assume identities, commit credit card fraud, alter web sites and maliciously destroy online users by setting loose viruses aimed at destroying hardware and software.
The insurance industry has had no choice but to address Cyber Crime and protect corporations from becoming innocent victims of acts directed towards them as well as those within their communities. Homeowners must be protected as well. The insurance industry must step up to address the issue, and those of us in the business must be educated on how to protect our clients.
Reporting Computer, Internet-Related, or Intellectual Property Crime
Internet-related crime, like any other crime, should be reported to appropriate law enforcement investigative authorities at the local, state, federal, or international levels, depending on the scope of the crime. Citizens who are aware of federal crimes should report them to local offices of federal law enforcement.
• Reporting Computer Crime
• Reporting Intellectual Property Crime
Reporting Computer Hacking, Fraud and Other Internet-Related Crime
The primary federal law enforcement agencies that investigate domestic crime on the Internet include: the Federal Bureau of Investigation (FBI), the United States Secret Service, the United States Immigration and Customs Enforcement (ICE) , the United States Postal Inspection Service, and the Bureau of Alcohol, Tobacco and Firearms (ATF) . Each of these agencies has offices conveniently located in every state to which crimes may be reported. Contact information regarding these local offices may be found in local telephone directories. In general, federal crime may be reported to the local office of an appropriate law enforcement agency by a telephone call and by requesting the "Duty Complaint Agent."
Each law enforcement agency also has a headquarters (HQ) in Washington, D.C., which has agents who specialize in particular areas. For example, the FBI and the U.S. Secret Service both have headquarters-based specialists in computer intrusion (i.e., computer hacker) cases.
To determine some of the federal investigative law enforcement agencies that may be appropriate for reporting certain kinds of crime, please refer to the following table:
Type of Crime Appropriate federal investigative law enforcement agencies
Computer intrusion (i.e. hacking)
• FBI local office
• U.S. Secret Service
• Internet Crime Complaint Center
Password trafficking
• FBI local office
• U.S. Secret Service
• Internet Crime Complaint Center
Counterfeiting of currency
• U.S. Secret Service
Child Pornography or Exploitation
• FBI local office
• if imported, U.S. Immigration and Customs Enforcement
• Internet Crime Complaint Center
Child Exploitation and Internet Fraud matters that have a mail nexus
• U.S. Postal Inspection Service
• Internet Crime Complaint Center
Internet fraud and SPAM
• FBI local office
• U.S. Secret Service (Financial Crimes Division)
• Federal Trade Commission (online complaint)
• if securities fraud or investment-related SPAM e-mails, Securities and Exchange Commission (online complaint)
• The Internet Crime Complaint Center
Internet harassment
• FBI local office
Internet bomb threats
• FBI local office
• ATF local office
Trafficking in explosive or incendiary devices or firearms over the Internet
• FBI local office
• ATF local office
Other Cybercrime Reporting Resources
• The Internet Crime Complaint Center (IC3)
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, and local level, IC3 provides a central referral mechanism for complaints involving Internet related crimes.
o The Internet Crime Complaint Center
• Department of Homeland Security's National Infrastructure Coordinating Center: (202) 282-9201 (report incidents relating to national security and infrastructure issues)
• U.S. Computer Emergency Readiness Team (U.S. CERT) (online reporting for technicians)
• National Association of Attorney General's Computer Crime Point of Contact List (all state-related cyber questions)
Reporting Intellectual Property Crime
Type of Crime Appropriate federal investigative law enforcement agencies
Copyright piracy (e.g., software, movie, sound recordings)
• FBI local field office
• U.S. Immigration and Customs Enforcement (ICE)
• Internet Crime Complaint Center
Trademark counterfeiting
• FBI local field office
• U.S. Immigration and Customs Enforcement
• Internet Crime Complaint Center
Theft of trade secrets
• FBI local field office
• "Reporting Intellectual Property Crime: A Guide for Victims of Counterfeiting, Copyright Infringement, and Theft of Trade Secrets" (PDF)
This guide is contained in Appendix C of the Report of the Department of Justice's Intellectual Property Task Force (October 2004) (PDF). The guide also contains the following checklists for reporting intellectual property crime to law enforcement:
o Checklist for Reporting a Copyright Infringement or Counterfeit Trademark Offense (PDF)
o Checklist for Reporting a Theft of Trade Secrets Offense (PDF)
• Other Government Initiatives to Combat Cybercrime
o The STOP Initiative (www.stopfakes.gov)
The stopfakes.gov website provides information to consumers and businesses on intellectual property, including information on how to report trade in fake goods.
o National Intellectual Property Rights Coordination Center
The IPR Coordination Center's responsibilities include:
Coordinating U.S. government domestic and international law enforcement activities involving IPR issues.
Serving as a collection point for intelligence provided by private industry, as well as a channel for law enforcement to obtain cooperation from private industry (in specific law enforcement situations).
Integrating domestic and international law enforcement intelligence with private industry information relating to IPR crime, and disseminating IPR intelligence for appropriate investigative and tactical use.
Developing enhanced investigative, intelligence and interdiction capabilities.
Serving as a point of contact regarding IPR law enforcement related issues.
Those with specific information regarding intellectual property crime can submit an IPR Coordination Center Complaint Referral Form.
Indiana Council September Meeting Picture Collage - Reminder: Please send pictures to ONB Insurance Group, Attn: Debra Craig, 999 Ohio Street, Terre Haute, IN 47808 or e-mail to debbie.craig9aca4aca1oldnationalins.com.
CALANDER OF EVENTS
IN Council Awards Deadline
September 2, 2007 Awards- Individual awards will be awarded for Rookie of the Year, Claims Professional and Insurance Professional. Winners of the individual awards will be the Indiana entrants for the Region. The deadline to receive your entries can be no later than September 2, 2007 which can be e-mailed to Debbie.craig9aca4aca1oldnationalins.com. Important: Please type your entries as they will not be accepted at the Regional Level if you win!! You do not need to win at the local level to submit your entry and there can be more than one entry from each association.
Awards-Also association awards for Education, Legislative and Membership need to be sent to Debbie.craig9aca4aca1oldnationalins.com no later than September 2, 2007.
Networking Weekend
September 7th - 9th 2007 Region IV Networking Weekend hosted by Insurance Women of Northeast Ohio.
September Council meeting
September Council meeting 28th & 29th presented by South Bend/Mishawaka Insurance Women. Place your reservations ASAP! Delegate form attached. Please complete and e-mail to Billie9aca4aca1hiainsurance.com and bring your original to the meeting.
IN Council Director Visit
October 15, 2007, Wabash Valley Association
IN Council Director Visit
October 16, 2007, South Bend/Mishawaka Association
IN Council Director Visit
October 18, 2007, Evansville Association
IN Council Director Visit
November 26, 2007, Tippewa Association
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